Service Excellence companies thrive by having a continuous improvement service culture that is embraced by everyone in the organization.
Service Innovation is all about continuous improvement and a “Good is Not Good Enough” attitude. The workshops are designed to equip Managers and staff with Creativity and Innovation tools to help them develop not only innovative ideas but solutions that resolve their problems and win Customer confidence.
SERVICE INNOVATION AT WORK
One key challenge for every provider is to think of ways not only to satisfy customers but to wow them at the right moment. This requires innovative thinking and this 2-Day Workshop is specially designed for companies who want their staff to take ownership and be innovative at work. Staff will learn how to Explore-Define-Generate ideas to turn them into solutions for their Customers and make difficult situations seem not only possible, but also rewarding.
• Definition of Creativity & Innovation
• Evolution & Innovation Blocker
• Mental Model & Breaking Basic Rules
• Innovation Steps (Explore-Define-Generate- Evaluate-Implement-Advance)
LEADING SERVICE INNOVATION AT WORK
Many times staff are at a loss when it comes to providing “instant” solutions to Customers. This is where they wished they have the magic wand to do just that. One effective approach is to have self creativity and innovation and bring out the creative juices that are hidden in all of us. This 2-Day Workshop is designed to help individuals kick-start their creative thinking and innovation juices to generate great ideas that look simple but produce great results.
• Being Creating or Innovate?
• Exploring Opportunities
• Generating Ideas
• Evaluating Ideas And Applying Them Into Action